PRIVACY POLICY
Last updated: July 30, 2025
This Privacy Notice for Epoxy Edge LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at https://www.epoxyedge.com or any website of ours that links to this Privacy Notice
Engage with our Google Ads lead generation services for epoxy businesses
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected].
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. SMS COMMUNICATIONS AND OPT-IN POLICY
12. DATA SECURITY AND HANDLING
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include the following:
Names
Phone numbers
Email addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
Device Data. Information about your computer, phone, tablet, or other device you use to access the Services.
Location Data. Information about your device's location based on your IP address. You can opt out by disabling your Location setting on your device.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for the following purposes:
To deliver and facilitate delivery of services to the user.
To respond to user inquiries and offer support to users.
To request feedback and improve our Services.
To send you marketing and promotional communications (you can opt out at any time).
To deliver targeted advertising tailored to your interests.
To post testimonials on our Services.
To evaluate and improve our Services, products, marketing, and your experience.
To determine the effectiveness of our marketing and promotional campaigns.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including for fraud detection, business transactions, compliance with legal orders, or other purposes permitted by Canadian law.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with include:
Ad Networks
Social Networks
Sales & Marketing Tools
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and tailor advertisements to your interests.
To opt out of online tracking technologies that constitute a "sale" or "sharing" under applicable US state laws, you may submit a request as described in Section 10 below.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than 1 year.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it and isolate it from any further processing until deletion is possible.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information.
In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right to: (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict the processing of your personal information, (iv) data portability, and (v) not be subject to automated decision-making.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details in Section 14 below.
Opting out of marketing communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in emails we send, replying "STOP" to SMS messages we send, or by contacting us directly.
SMS opt-out: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
If you have questions or comments about your privacy rights, you may email us at [email protected].
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, and other applicable states, you may have the right to request access to and receive details about the personal information we maintain about you.
Categories of Personal Information We Collect.
Category of Personal InformationCollectedA. Identifiers (name, email, phone, IP address)NoB. Personal Information (name, contact details)YesC. Protected Classification CharacteristicsNoD. Commercial Information (transaction history)NoE. Biometric InformationNoF. Internet or Network ActivityNoG. Geolocation DataNoH. Audio, Electronic, Sensory InformationNoI. Professional or Employment-Related InformationNoJ. Education InformationNoK. Inferences from Personal InformationNoL. Sensitive Personal InformationNo
We will use and retain the collected personal information as needed to provide the Services or for Category B — up to 1 year.
How We Use and Share Personal Information
We collect and share your personal information through targeting/marketing cookies, social media cookies, and beacons/pixels/tags. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
Your Rights
You have rights under certain US state data protection laws. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request or by emailing us at [email protected].
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing using the contact details in Section 14 below.
11. SMS COMMUNICATIONS AND OPT-IN POLICY
In Short: We only send SMS messages to individuals who have explicitly opted in, and you can opt out at any time.
How We Collect SMS Consent
We collect your consent to receive SMS communications through our website contact forms and lead capture pages. Specifically:
Consent is collected via a clearly labeled, optional checkbox on our forms.
The checkbox is not pre-checked and is never required to submit the form.
By checking the box, you expressly agree to receive SMS messages from Epoxy Edge LLC at the phone number provided.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Types of SMS Messages We Send
Once you opt in, you may receive the following types of SMS messages from us:
Responses to inquiries you submitted through our website
Appointment reminders and scheduling confirmations
Follow-up communications related to services you requested
Promotional offers and marketing messages about our services
Message Frequency and Costs
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan. Epoxy Edge LLC is not responsible for any charges incurred by your mobile provider.
How to Opt Out
You may opt out of receiving SMS messages from us at any time by:
Replying STOP to any SMS message you receive from us
Emailing us at [email protected] with the subject line "SMS Opt-Out"
Calling us at (561) 866-6765 and requesting removal
After opting out, you will receive a final confirmation message and no further SMS messages will be sent unless you re-subscribe.
Help and Support
For help with SMS communications, reply HELP to any message or contact us at [email protected].
SMS Data Sharing
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of such information with subcontractors who provide direct support services (such as customer service platforms) is permitted solely to facilitate those services. This information will not be sold or transferred for any other commercial purpose.
12. DATA SECURITY AND HANDLING
In Short: We implement appropriate technical and organizational safeguards to protect your personal information, though no system is completely secure.
Security Measures
We take the security of your personal information seriously. We have implemented the following technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction:
Secure Socket Layer (SSL) / TLS encryption for data transmitted through our website
Access controls limiting who within our organization can access your personal information
Use of industry-standard third-party platforms (such as GoHighLevel / GHL) that maintain their own SOC 2 and data security compliance
Regular review of data collection, storage, and processing practices
Restricted access to personal data on a need-to-know basis
Data Storage
Your personal information is stored and processed using third-party platforms and cloud-based services, including but not limited to GoHighLevel (GHL) for CRM and communications management. These platforms maintain their own privacy and security standards. We encourage you to review the privacy policies of these services for additional information.
Data Breach Response
In the event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notification will be made without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
Your Role in Security
While we take steps to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately if you suspect unauthorized access to your information by contacting us at [email protected].
Limitation of Liability
Despite our security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event that your information is compromised as a result of a breach of our security measures, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised, in accordance with applicable law.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Epoxy Edge LLC
21904 Lake Forest Circle
United States
Phone: (561) 866-6765
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please send us an email with the subject line "data subject access request" to [email protected].